Privacy Policy

1. Introduction

Solar Wise Energy Sdn Bhd (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws.

By providing your personal data to us, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal data:

  • Personal Identification Information: Name, identification number (NRIC), passport number, date of birth, gender, nationality.
  • Contact Information: Address, email address, phone number.
  • Financial Information: Bank account details, credit card information, payment records.
  • Employment Information: Job title, employment history, salary details (if applicable).
  • Technical Information: IP address, browser type, device information, cookies, and usage data when you visit our website or use our services.
  • Other Information: Any other information you voluntarily provide to us, such as preferences, feedback, or survey responses.

3. How We Collect Your Data

We may collect your personal data through:

  • Direct interactions (e.g., when you fill out forms, contact us, or use our services).
  • Automated technologies (e.g., cookies, web analytics tools).
  • Third-party sources (e.g., business partners, regulatory authorities).

4. Purposes of Collecting and Using Your Data

We may use your personal data for the following purposes:

  • To provide and manage our services.
  • To process transactions and payments.
  • To communicate with you, including responding to inquiries and providing customer support.
  • To comply with legal and regulatory requirements.
  • To improve our products, services, and website.
  • For marketing and promotional purposes (with your consent).
  • For internal record-keeping and administrative purposes.

5. Disclosure of Your Data

We may disclose your personal data to:

  • Service Providers: Third parties who assist us in providing our services (e.g., payment processors, IT vendors).
  • Business Partners: With whom we collaborate to offer joint services or promotions.
  • Regulatory Authorities: When required by law or to comply with legal obligations.
  • Other Parties: With your consent or as permitted by law.
  • We ensure that any third parties who receive your data are bound by confidentiality and data protection obligations.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

  • Access: Request access to your personal data held by us.
  • Correction: Request correction of inaccurate or incomplete data.
  • Withdrawal of Consent: Withdraw your consent for us to process your data (where applicable).
  • Limitation: Request limitations on the processing of your data.
  • Complaint: Lodge a complaint with the relevant authority if you believe your rights have been violated.

To exercise these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Solar Wise Energy Sdn Bhd
19, Jalan Taming 8, Taman Taming Jaya, 43300 Seri Kembangan, Selangor
Email: admin@solarwise-energy.com
Phone: +60 16-736 8123

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Malaysia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the Malaysian courts.

By using our services or providing your personal data, you acknowledge that you have read, understood, and agreed to this Privacy Policy.